HOW WE DO IT

We listen.

First to what our clients have to say. And then, using a suite of Social Media monitoring tools, to what is being said: about our clients, their competition, and the issues their customers care about most.

The listening process continues throughout any engagement, informing every aspect of strategy and execution.

We plan.

Whether it’s developing an evergreen content plan, creating buzz around a new product, building a Facebook app, or constructing a digital campaign we start with a blueprint.

We act.

Once the plan is in place we put it into action. So whether it’s Social outreach, conversation monitoring and seeding, campaign execution, or all of the above we are invested in the project start to finish.

We react.

The weather can change quickly in the Social Media ecosystem. We’re constantly monitoring what’s being said, and can react at a moment’s notice to anything from questions about a product to complaints about customer service.