WHAT WE DO

Research

Monitoring

  • radian6 and Alterian (+ other tools as needed)
  • Custom tagging for more accurate reporting
  • Real-time alert and workflow management

Insight

  • Influencer and Customer Feedback Systems
  • Social Ethnography and Focus Grouping
  • Corporate Crisis Assessment

Analytics

  • Social Voice Assessment
  • Social Media Mapping
  • Engagement to Sales Measurement

Engagement

Community

  • Network Response Management
  • Community Support And Celebration

Prospect and Influencer Outreach

  • Social Network Fan Development
  • Content Consumption Growth
  • Social Public Relations

Customer and Prospect Service

  • Customer Service and Troubleshooting
  • Workflow Management
  • Individual Comment Participation

Content

Content Development and Management

  • Social Media outreach
  • Original + Curated
  • Licensed + Custom Publishing

Creative

  • Facebook Applications, Social and Mobile tools
  • Digital Ad Units, Microsites, Websites
  • Video

Community

  • Posting Strategy + Creation
  • Social Community Outreach
  • Social FAQs + Response Libraries